Help & Frequently Asked Questions

TheTouchline.app is a sports team management platform that helps you organise football sessions, manage player attendance, track payments, and coordinate with your team. Whether you run a weekly kickabout or manage a club with multiple fixtures, TheTouchline.app makes it easy to stay organised.

Click "Register" on the homepage and enter your name and email address. We'll send you a magic link to verify your email and log in. No password required - just check your inbox and click the link to get started.

A magic link is a secure, one-time login link sent to your email. Instead of remembering a password, you simply click the link in your email to log in. Each link expires after a short time for security.

An Event is a recurring activity (like "Tuesday Football") that contains multiple sessions. A Session is a specific occurrence of that event (like "Tuesday Football on January 14th"). This allows you to set default details once on the event and have them apply to all future sessions.

When creating a new event, select "Recurring event" and choose your recurrence pattern (weekly, fortnightly, or monthly). Set the start date and optionally an end date. TheTouchline.app will automatically generate sessions based on your schedule.

Yes! While sessions inherit defaults from their parent event, you can override any session's location, time, price, max players, and notes. Changes to a specific session won't affect other sessions in the series.

Go to the session's management page and click "Cancel session". This will mark the session as cancelled and notify all registered players via email. The session will remain visible but clearly marked as cancelled.

Each session has a unique join link that you can share with players. Click "Copy join link" on your dashboard or session page. Anyone with the link can register for the session using their email address.

Organisers can start a live match from any fixture session. During a live match, you can track goals, cards, and half-time. All members receive real-time push notifications for match events so everyone can follow along.

Players can join by clicking the session link you share with them. They'll enter their name, email, and select their playing status (In, Out, or Maybe). If they have an account, their details will be pre-filled.

In: The player is confirmed and counted toward your max players limit.
Maybe: The player is undecided but interested. They're not counted toward the limit.
Out: The player can't make it to this session.

Yes! As an organiser, you can add guest players to your session. These guests will be associated with your account but can have their own names and email addresses for notifications.

Players and dependents can be marked as injured from their profile or player card. Injured players are shown with an injury badge on session pages and are automatically excluded from auto team selection. Injuries can be cleared manually or will auto-clear after the set recovery period.

On the session management page, find the player in the list and click the remove button (X) next to their name. They'll be notified by email if they provided one.

When a session reaches its maximum capacity, additional players can join a waitlist. When a spot opens up (someone drops out), the next player in line is automatically promoted and notified via email and/or push notification. Organisers can also manually promote waitlisted players.

Auto team selection automatically balances teams before your session starts. When enabled, the system will divide players into fair teams based on their skill level, stamina, and position preferences. You can set it to run 1, 2, 3, or 24 hours before kick-off. Players are notified of their team assignment via email and/or app notification.

Auto-invites automatically send session reminders to your players. You can configure when invites are sent: either a set time after the previous session ends, or a set time before the next session starts. Choose to notify via email, app notification, or both.

Push notifications are instant alerts sent directly to your device, even when you're not on the website. Enable them when prompted or from your account settings. You'll receive alerts for session invites, team selections, waitlist promotions, and more.

When you receive a session invite notification, you can respond directly from the notification without opening the app. Tap "I'm In" to opt in or "Can't Make It" to decline. You'll get a confirmation notification once your response is recorded.

A Club is an optional way to group related events together under a shared brand. Clubs have their own page, member list, and can be customised with your club's colours. This is ideal for established teams or organisations running multiple events.

From your dashboard, click "New club" and fill in your club's details - name, location, home venue, and club colour. You'll become the organiser and can then invite members and create club events.

Share your club's page link with potential members. They can view the club and click "Join Club" to become a member. As an organiser, you can also remove members if needed.

Club Chat allows members to communicate with each other within the club. All club members can view and send messages. This is great for coordinating travel, discussing fixtures, or general team communication.

Yes! You can add dependents (children) to your account from your Account settings. Once added, dependents can be opted into sessions independently. They'll appear in the player list with their own attendance status, but you manage their participation through your account.

Parents or guardians can add dependents (children under 16) to their account from the Account page. Dependents appear as separate players who can be opted in and out of sessions, have their own injury tracking, and are managed entirely through the parent's account. Each dependent has their own name and can be assigned to different teams.

Click the message icon in the header to open the Messages panel. You can also click "Message" on any member's card in a club or event. You can only message players you share a club or event with.

The Messages panel combines three types of conversations:

Direct Messages: Private one-on-one messages with other players.
Club Chats: Group chats for all members of a club.
Event Chats: Group chats for all participants in an event.

Yes! Hover over any message and click the thumbs-up button to add a reaction. You can choose from six reactions: 👍 ❤️ 😂 😮 😢 😠. Click a reaction again to remove it.

In club and event chats, hover over a message and click the reply arrow. This creates a threaded reply so others can see which message you're responding to.

Yes! Type @ followed by someone's name to mention them. They'll receive a notification about the mention. This is useful for getting someone's attention in a busy chat.

Hover over a message to see the action buttons. You can delete your own messages (they'll show as "This message was deleted"). For messages from others, you can report inappropriate content to the platform administrators.

For sessions with a location set, we display weather forecasts on the session page. You'll see temperature, rain probability, wind speed, and conditions for the time of your session. This helps you prepare for outdoor play.

If bad weather is detected for an upcoming session (rain probability over 70% or wind over 30mph), we'll send alerts to all registered players. This gives everyone advance warning to prepare or check if the session might be affected.

As an organiser, you can set a price per player for each session or an annual membership fee for your club. To collect payments, connect your Mollie account in your club or event settings. Players pay securely through Mollie at checkout. Organisers receive the full booking amount — the platform fee and card processing fees are added on top for the player to cover. Payments are tracked alongside attendance so you always know who has paid.

Payments are processed by Mollie, which supports various payment methods including credit/debit cards, iDEAL, Bancontact, and more depending on your region. Your payment details are handled securely by Mollie and are never stored on our servers.

The pitch cost is the total venue hire fee. When set, TheTouchline.app shows the calculated contribution per player and tracks how much has been collected toward covering the cost.

Yes. A platform fee of 10% + 20p (capped at £2) is added per transaction, plus card processing fees. These are added on top of the session price so organisers always receive the full amount they set. The total is shown at checkout so players know exactly what they're paying.

Click your name or the account icon in the header and select "Account". From there, you can update your name, preferred positions, skill level, stamina, and other profile settings.

Yes. Each user can be a member of up to 20 clubs and 20 events. This includes clubs/events you create, organise, or participate in. If you reach the limit, you'll need to leave an existing club or event before joining or creating a new one.

Go to your Account page and scroll to the bottom. You'll find the option to delete your account in the Danger Zone section. This action is permanent and will remove all your personal data.

First, check your spam or junk folder. Our emails come from noreply@thetouchline.app. If you still don't receive emails, try adding this address to your contacts. If problems persist, contact us for help.

When you first log in, you may be prompted to enable push notifications. You can also enable them from the notification bell icon in the header. Click the prompt to allow notifications from TheTouchline.app in your browser.